Welcome to Temple Needs

Tradition in Every Ritual, Blessings in Every Moment

Cancellation Policy

TempleNeeds.com

Spirituality • Wellness • Happiness

At TempleNeeds.com, we understand that customers may occasionally need to cancel or modify their orders.

We strive to provide a simple, transparent, and convenient cancellation process while ensuring efficient order fulfilment and timely refunds.

This Cancellation Policy explains the conditions, procedures, and timelines applicable to order cancellations made through www.templeneeds.com.

1. Order Cancellation Before Dispatch

Customers may request cancellation of their orders at any time before dispatch.

To request cancellation:

Contact our customer support team as soon as possible.
Provide your order number and cancellation request.
Our team will verify the order status.
Once cancellation is confirmed, the customer will receive a notification.

For eligible standard orders cancelled before dispatch, no cancellation fee will be charged.

If the order has already entered the shipping process, cancellation may not be possible.

2. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through the standard cancellation process.

However, customers may request a return after delivery, subject to the eligibility conditions outlined in our Return, Refund & Replacement Policy.

Customers are encouraged to contact our support team before refusing delivery, as refusal may result in additional logistics handling and return-to-origin procedures.

3. Returns After Delivery

Customers may request a standard return within 7 calendar days from the date of delivery, provided the product is eligible.

For standard change-of-mind returns, products must generally:

Be unused, unopened, and undamaged.
Be in their original condition and packaging.
Include original labels, tags, accessories, and accompanying items, where applicable.
Meet the product-specific return eligibility requirements.

Return requests will be handled according to our Return, Refund & Replacement Policy.

The standard return window does not restrict remedies available under applicable consumer protection laws.

4. Cancellation of Special Product Categories

Certain products may have specific cancellation restrictions due to their nature, preparation requirements, or perishability.

These may include:

Fresh flowers, garlands, and perishable products.
Customized or personalized products.
Made-to-order pooja products.
Specially sourced products.
Products requiring advance preparation or special arrangements.

For such products, cancellation may be restricted once preparation, procurement, or fulfilment has commenced, provided the applicable conditions were disclosed before purchase and are legally permitted.

Any applicable cancellation conditions will be communicated during ordering or before purchase.

5. Cancellation of Damaged, Defective or Incorrect Orders

If a customer receives a damaged, defective, expired, incorrect, or incomplete product, the concern will be handled under our Return, Refund & Replacement Policy.

Depending on the circumstances and applicable law, the customer may be eligible for:

Replacement of the product.
Refund of the applicable amount.
Another appropriate resolution.

For verified errors attributable to TempleNeeds.com or its fulfilment partners, eligible return shipping and replacement delivery costs will be borne by TempleNeeds.com.

6. Cancellation by TempleNeeds.com

TempleNeeds.com may occasionally need to cancel an order due to circumstances such as:

Product unavailability.
Incorrect inventory information.
Delivery restrictions or non-serviceable locations.
Payment verification failures.
Suspected fraudulent transactions.
Legal or regulatory restrictions.
Other circumstances preventing fulfilment.

If an order is cancelled by TempleNeeds.com after successful payment, the customer will receive a refund of the amount paid for the cancelled products.

Customers will be notified of the cancellation and the applicable refund process.

7. Refunds for Cancelled Orders

For eligible orders cancelled before dispatch, refunds will be processed through the applicable payment channel.

Approved refunds will generally be initiated within 7 working days, or earlier where required by applicable law.

Refunds for prepaid orders will ordinarily be issued to the original payment method.

For Cash on Delivery orders cancelled before delivery, no refund is generally required if payment has not been collected.

For COD orders where payment has already been collected, approved refunds may be processed through bank transfer, UPI, or another mutually agreed and lawful method.

The time taken for the refund to reflect in the customer's account may vary depending on the bank or payment provider.

8. Cancellation Charges & Shipping Costs

For eligible standard orders cancelled before dispatch, no cancellation fee will be charged.

For eligible change-of-mind returns after dispatch or delivery, applicable shipping or return costs may be borne by the customer where disclosed before purchase and legally permitted.

Any cancellation-related charges will comply with applicable consumer protection laws.

No charges will be imposed on customers for cancellations arising from errors attributable to TempleNeeds.com or its fulfilment partners.

9. Order Modification

Customers who wish to modify an order, including changes to products, quantities, or delivery addresses, should contact customer support as soon as possible.

Modification requests are subject to order status, product availability, and operational feasibility.

Once an order has been dispatched, modifications may not always be possible.

Where a modification affects the order value or shipping charges, any applicable price difference will be communicated before confirmation.

10. Cancellation of Services & Bookings

TempleNeeds.com may offer services including:

Homam and yagam bookings.
Astrology consultations.
Spiritual and wellness classes.
Spiritual tourism and pilgrimage services.
Other specialized services.

These services may have separate cancellation, rescheduling, and refund conditions depending on the nature of the booking and arrangements made.

Applicable service-specific cancellation terms will be communicated before booking confirmation.

This Cancellation Policy primarily applies to physical-product orders unless expressly stated otherwise.

11. Customer Support

For cancellation requests, order modifications, or refund-related enquiries, please contact:

TempleNeeds.com – Customer Support

Email: support@templeneeds.com

Phone / WhatsApp: +91 81909 00375

Website: https://www.templeneeds.com

Please provide your order number and relevant details to help us process your request efficiently.

12. Grievance Redressal

Customers who are dissatisfied with the resolution provided by customer support may escalate their concerns to our designated Grievance Officer.

Grievance Officer: Mr Kesav Ramanuja Dasan, CRO

Email: info@templeneeds.com

Contact Number: +91 9962101677

Business Address: TempleNeeds.com, Jayashanker Nagar, Palavakkam, Chennai, Tamil Nadu, India

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable Indian e-commerce consumer protection requirements.

Customers may also approach the appropriate consumer grievance redressal authorities.

13. Changes to Cancellation Policy

TempleNeeds.com may update this Cancellation Policy periodically to reflect operational changes, business requirements, or applicable laws.

The latest version will be published on our website with the revised effective date.

Changes will not retrospectively remove rights or commitments applicable to orders already placed.

Our Customer Commitment

At TempleNeeds.com, we are committed to providing a fair, transparent, and convenient shopping experience.

We strive to process genuine cancellation requests promptly and ensure that eligible refunds are handled efficiently.