Shipping & Delivery Policy

TempleNeeds.com

Spirituality • Wellness • Happiness

At TempleNeeds.com, we are committed to delivering quality products safely, efficiently, and reliably to our customers across India and selected international destinations.

Our extensive collection includes pooja essentials, spiritual products, herbal and wellness products, organic groceries, traditional foods, books, devotional accessories, flowers, and other products inspired by India's rich cultural heritage.

We work with logistics and delivery partners to provide a convenient and transparent shopping experience.

This Shipping & Delivery Policy explains our order processing procedures, shipping charges, delivery timelines, tracking facilities, and other important shipping-related terms.

1. Order Processing & Dispatch

• Orders are generally processed and dispatched within 2–3 working days after successful order confirmation and payment verification, where applicable.

• Orders placed on Sundays and public holidays will normally be processed on the next working day.

• Certain products may require additional processing time due to availability, sourcing, packaging, or special handling requirements.

• During festivals, promotional campaigns, and peak shopping seasons, dispatch timelines may be extended.

• Customers will be informed of significant processing delays wherever reasonably possible.

Order processing time is separate from the estimated delivery transit time.

2. Shipping Coverage

Domestic Shipping – India

TempleNeeds.com offers shipping to serviceable PIN codes across India through our courier and logistics partners.

Shipping availability depends on the destination, product category, package specifications, and courier network coverage.

Certain remote or restricted locations may have limited delivery services.

International Shipping

We offer international shipping to selected countries, subject to applicable regulations, courier availability, and product eligibility.

International shipping availability and applicable charges will be displayed during checkout or communicated before order confirmation.

Not all products are eligible for international delivery.

3. Shipping Charges

Shipping charges are calculated based on factors including:

• Delivery destination and serviceability.

• Product weight and package dimensions.

• Product category and packaging requirements.

• Selected shipping method, where available.

• Applicable courier and logistics charges.

The applicable shipping charges will be displayed at checkout before order confirmation.

Additional shipping charges may apply to heavy, oversized, fragile, or specially handled products.

Free shipping or promotional shipping offers, where available, will be subject to the eligibility criteria and conditions displayed on our website.

4. Estimated Delivery Timelines

Estimated delivery timelines depend on the destination, product availability, courier service, and shipping method.

Orders are generally dispatched within 2–3 working days.

Estimated delivery dates, where available, will be displayed at checkout, communicated after order confirmation, or provided through shipment tracking.

Delivery estimates are indicative and may vary due to logistics or unforeseen circumstances.

We make reasonable efforts to meet communicated delivery timelines and will assist customers when significant delays occur.

5. Order Confirmation & Shipment Tracking

After placing an order, customers will receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

Once an order has been dispatched, shipment confirmation and tracking information will be shared where supported by our logistics partner.

Customers can use the tracking details to monitor the delivery status of their orders.

For tracking assistance, customers may contact our support team with their order number.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, order values, and serviceable PIN codes.

• COD availability will be displayed at checkout.

• Additional COD handling charges may apply and will be disclosed before order confirmation.

• COD may not be available for certain products, customized orders, international shipments, or restricted locations.

• TempleNeeds.com reserves the right to restrict COD availability based on operational feasibility, delivery serviceability, or reasonable fraud-prevention measures.

Customers are requested to ensure their availability at the delivery address and provide the applicable payment to the delivery partner.

7. Multiple Products & Split Shipments

TempleNeeds.com offers a wide range of products sourced and fulfilled through different inventory locations and supply arrangements.

Orders containing multiple products may be shipped in separate packages depending on availability, packaging requirements, warehouse location, and courier restrictions.

As a result:

• Products from the same order may arrive on different dates.

• Separate tracking details may be provided for individual shipments.

• Customers will not be charged additional shipping fees for split shipments initiated solely for our operational convenience, unless additional charges were disclosed and accepted at checkout.

8. Special Product Shipping Conditions

Certain product categories require special packaging, handling, or delivery arrangements.

Fresh Flowers & Garlands

Fresh flowers, garlands, and other perishable products may be available only in selected serviceable locations.

Delivery schedules, availability, and applicable restrictions will be communicated during ordering.

Food & Grocery Products

Traditional foods, organic groceries, oils, and other consumable products will be packed and shipped according to their handling requirements.

Certain temperature-sensitive or perishable products may have restricted delivery coverage.

Fragile Products

Pooja lamps, idols, decorative items, and other fragile products may require protective packaging and specialized handling.

Herbal & Wellness Products

Shipping of herbal preparations, traditional medicines, liquids, powders, and other regulated products may be subject to applicable legal and courier restrictions.

TempleNeeds.com may restrict shipment of products to locations where delivery is not legally or operationally permitted.

9. Delivery Attempts & Failed Deliveries

Our courier partners may attempt delivery according to their operating procedures.

Delivery may be unsuccessful due to:

• Incorrect or incomplete delivery addresses.

• Customer unavailability.

• Unreachable contact numbers.

• Refusal to accept the shipment.

• Courier service restrictions or other operational issues.

If delivery is unsuccessful, the courier partner may arrange another delivery attempt or return the shipment to the origin.

For orders returned due to customer-provided incorrect information, refusal, or repeated unavailability, reasonable additional shipping or redispatch charges may apply, where disclosed and permitted by applicable law.

Refund eligibility for returned shipments will be determined according to the applicable Cancellation and Refund Policy and consumer protection laws.

10. Shipping Address Accuracy & Modification

Customers are responsible for providing complete and accurate shipping details, including:

• Recipient's name.

• Complete delivery address.

• City, state, and PIN code.

• Valid mobile number.

• Relevant landmarks, where necessary.

Customers who wish to modify their shipping address should contact customer support as soon as possible.

Address changes may be accommodated before dispatch, subject to verification and operational feasibility.

Once an order has been dispatched, address modifications may not always be possible.

11. Delayed, Lost or Undelivered Shipments

While we strive for reliable delivery, shipments may occasionally be delayed due to circumstances beyond our reasonable control.

These may include adverse weather, natural disasters, transportation disruptions, courier delays, customs procedures, public holidays, and other logistics issues.

If a shipment is significantly delayed, lost in transit, or marked as delivered but not received, customers should contact our support team.

TempleNeeds.com will coordinate with the relevant logistics partner to investigate the issue and provide an appropriate resolution, including replacement or refund where applicable.

Nothing in this policy limits customers' rights under applicable consumer protection laws.

12. Damaged, Tampered, Missing or Incorrect Products

We take reasonable care to ensure products are securely packed before dispatch.

If a customer receives a damaged, defective, incorrect, or incomplete shipment, they should contact our customer support team as soon as reasonably possible.

Customers are encouraged to provide:

• Order number.

• Description of the issue.

• Photographs of the product and packaging, where available.

• Any other relevant supporting information.

For visibly tampered packages, customers may refuse delivery and inform our support team.

We will review the complaint and provide an appropriate resolution in accordance with our Return, Refund & Replacement Policy and applicable law.

Photographs and unboxing videos may help expedite investigations but are not mandatory prerequisites for exercising statutory consumer rights.

13. Order Cancellation Before Dispatch

Customers may request cancellation of an order before dispatch by contacting our customer support team.

Cancellation requests will be processed according to the applicable Cancellation Policy and order status.

Orders that have already been dispatched may be subject to the applicable return or refund process.

Certain customized, made-to-order, fresh, or perishable products may have specific cancellation conditions, subject to applicable consumer protection laws.

14. Out-of-Stock & Unavailable Products

Although we make reasonable efforts to maintain accurate inventory information, certain products may become unavailable after an order is placed.

In such cases, customers may be offered:

• A revised dispatch timeline.

• An alternative product, subject to customer approval.

• Cancellation and refund of the unavailable item.

We will not substitute a different product without the customer's consent.

Refunds for unavailable products will be processed through the applicable payment channel in accordance with our Refund Policy.

15. International Customs, Duties & Import Restrictions

International shipments may be subject to customs inspections, import duties, taxes, clearance charges, and destination-country regulations.

Unless expressly stated otherwise during checkout:

• Applicable import duties, taxes, and customs clearance charges are the customer's responsibility.

• Customers are responsible for ensuring that ordered products can legally be imported into their destination country, subject to information and restrictions communicated by TempleNeeds.com.

• Customs processing may affect delivery timelines.

Certain products, including food items, herbal preparations, medicines, seeds, plants, liquids, and other restricted goods, may not be eligible for international shipping.

If a shipment is rejected or returned by customs, we will review the circumstances and applicable refund eligibility in accordance with our policies and relevant laws.

16. Returns, Refunds & Replacements

Shipping-related returns, refunds, and replacement requests are governed by our separate Return, Refund & Replacement Policy.

Eligibility may vary based on product category, product condition, and the nature of the issue.

Special conditions may apply to fresh flowers, perishable foods, personal-care products, medicines, customized products, and other restricted categories.

These conditions do not exclude remedies available to customers under applicable consumer protection laws.

17. Customer Support & Grievance Assistance

For enquiries relating to order processing, shipment tracking, delivery delays, damaged shipments, or missing products, please contact:

TempleNeeds.com – Customer Support

Email: support@templeneeds.com

Phone / WhatsApp: +91 81909 00375

Website: https://www.templeneeds.com

Customers are requested to provide their order number and relevant details for faster assistance.

Formal consumer grievances may also be submitted through our published grievance redressal contact details.

18. Changes to Shipping Policy

TempleNeeds.com may update this Shipping & Delivery Policy periodically to reflect changes in our logistics operations, shipping coverage, business practices, or applicable legal requirements.

The updated policy will be published on our website with the revised effective date.

Changes will not retrospectively remove rights or commitments applicable to orders already placed.

Our Delivery Commitment

At TempleNeeds.com, we aim to make India's traditional, spiritual, and wellness products accessible to households across the country and beyond.

Through careful packaging, dependable logistics partnerships, transparent shipping practices, and responsive customer support, we strive to deliver a convenient and trustworthy shopping experience.

TempleNeeds.com

Spirituality • Wellness • Happiness

Shop Online: www.templeneeds.com