Privacy Policy
TempleNeeds.com
Spirituality • Wellness • Happiness
1. Introduction
Welcome to TempleNeeds.com.
Your privacy and the security of your personal information are important to us.
TempleNeeds.com is operated by Divine Tree Spirituality Private Limited, located at 811, Amman Koil Street, Kuthambakkam, Chennai – 600124, Tamil Nadu, India.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit www.templeneeds.com, create an account, purchase products, book services, or communicate with us.
This policy applies to our website, online shopping services, and associated customer support channels.
We process personal information in accordance with applicable Indian laws, including provisions of the Digital Personal Data Protection Act, 2023, and associated rules as and when they become applicable.
2. Information We Collect
We may collect the following categories of information.
2.1 Personal & Contact Information
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Full name.
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Email address.
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Mobile or telephone number.
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Billing and shipping addresses.
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Account registration details.
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Customer preferences and communication choices.
2.2 Order & Transaction Information
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Products purchased.
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Order numbers and purchase history.
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Billing details.
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Payment status and transaction references.
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Shipping and delivery information.
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Returns, refunds, and cancellation records.
Payments may be processed by authorized third-party payment gateways.
We do not require customers to provide their UPI PINs, card PINs, banking passwords, or OTPs to TempleNeeds.com.
2.3 Technical & Usage Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address.
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Browser type and version.
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Device type and operating system.
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Pages visited and browsing activity.
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Date and time of visits.
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Referral sources.
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Cookies and similar identifiers.
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Website performance and usage information.
2.4 Customer Communications
We may retain information provided through:
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Customer support emails.
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Telephone and WhatsApp communications.
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Contact forms.
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Product reviews and feedback.
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Complaints and grievance submissions.
2.5 Service Booking Information
Where customers book spiritual or other services, we may collect additional information reasonably necessary to fulfil the booking, such as participant names, preferred dates, locations, and service requirements.
Where a service requires additional personal information, we will explain the purpose and applicable handling arrangements before collection.
3. How We Use Your Information
We may use personal information to:
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Create and manage customer accounts.
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Process orders and payments.
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Arrange shipping and delivery.
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Provide order tracking and notifications.
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Process cancellations, returns, refunds, and replacements.
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Respond to customer enquiries and complaints.
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Manage service bookings and customer requests.
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Improve website functionality and customer experience.
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Detect fraud and protect website security.
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Maintain transaction records and comply with legal obligations.
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Send promotional communications where permitted and subject to applicable consent requirements.
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Measure the performance of advertising and marketing campaigns where legally permitted.
We will process personal information only for purposes supported by an applicable legal basis and provide any required notices or consent choices.
4. Consent & Communication Preferences
Where consent is required, TempleNeeds.com will seek appropriate consent before processing personal information for the relevant purpose.
Customers may receive communications relating to:
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Order confirmations.
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Payment updates.
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Shipping and delivery notifications.
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Returns and refunds.
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Customer support.
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Service bookings.
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Promotional offers, where permitted.
Customers may opt out of promotional communications through available unsubscribe options or by contacting customer support.
Opting out of promotional messages will not ordinarily prevent necessary transactional or service-related communications.
Where processing relies on consent, customers may withdraw that consent through the methods made available to them, subject to applicable law and necessary consequences explained at the time of withdrawal.
5. Cookies & Tracking Technologies
TempleNeeds.com may use cookies and similar technologies to support website operations.
These technologies may be used for:
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Login and session management.
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Shopping cart functionality.
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Remembering customer preferences.
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Website analytics.
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Security and fraud prevention.
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Advertising measurement and personalization, where permitted.
Some cookies are necessary for essential website functions.
Customers may manage cookies through browser settings and any consent controls made available on our website.
Disabling certain cookies may affect website functionality.
Where required by applicable law, non-essential tracking technologies will be used only after obtaining appropriate consent.
6. Digital Advertising & Analytics
TempleNeeds.com may use website analytics and advertising services to understand visitor behaviour and improve marketing effectiveness.
These may include services provided by advertising, analytics, and social media platforms.
Depending on the technologies enabled, such providers may process device identifiers, browsing events, purchase-related events, and other information necessary for measurement or advertising.
Where required, we will provide appropriate notices and consent choices.
Customers may also manage advertising preferences through relevant platform settings.
7. Sharing of Personal Information
We may share personal information with authorized third parties where necessary for legitimate business operations and permitted by applicable law.
These may include:
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Payment gateways and financial service providers.
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Courier and logistics companies.
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Product suppliers and fulfilment partners.
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Website hosting and technology service providers.
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Customer support and communication providers.
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Analytics and advertising service providers.
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Professional advisers and auditors.
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Government authorities or regulators where legally required.
We will seek to limit sharing to information reasonably necessary for the relevant purpose.
We do not sell customers' personal information to third parties for monetary consideration.
8. International Data Transfers
Some service providers may process or store information outside India.
Where personal information is transferred internationally, TempleNeeds.com will comply with applicable Indian data protection requirements and any relevant transfer restrictions.
International transfers may also be necessary to fulfil eligible overseas orders or services.
9. Data Storage & Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may depend on:
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Account status.
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Order fulfilment.
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Customer support requirements.
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Returns and refunds.
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Taxation and accounting obligations.
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Fraud prevention.
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Legal claims and regulatory requirements.
When information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law and our retention procedures.
10. Data Security
TempleNeeds.com implements reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These measures may include access controls, secure communications, service-provider safeguards, and appropriate security monitoring.
However, no electronic transmission or storage system can guarantee absolute security.
Where a personal data breach occurs, we will investigate and provide notifications to affected individuals and relevant authorities where required by applicable law.
11. Your Privacy Rights
Subject to applicable law and the commencement of relevant statutory provisions, customers may have rights concerning their personal information, including:
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Access to prescribed information about personal data processing.
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Correction of inaccurate personal information.
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Completion or updating of personal information.
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Erasure of personal information where legally applicable.
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Withdrawal of consent where processing is based on consent.
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Grievance redressal.
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Nomination of another individual to exercise specified rights where provided by law.
Certain requests may be subject to lawful retention requirements or other statutory exceptions.
Customers may submit privacy-related requests to support@templeneeds.com.
We may take reasonable steps to verify the identity of the requester before disclosing or modifying personal information.
12. Children's Privacy
TempleNeeds.com is intended primarily for individuals legally capable of purchasing products and services.
Where personal information relating to children is processed, we will comply with applicable requirements concerning parental or guardian consent and other protections as those requirements become applicable.
We do not knowingly use children's personal information for targeted advertising or behavioural monitoring in circumstances prohibited by applicable law.
Parents or guardians may contact us regarding concerns about information relating to a child.
13. Account Deletion & Data Erasure
Customers may request account closure or deletion of eligible personal information by contacting customer support.
We will review and process requests in accordance with applicable law.
Certain information may need to be retained for legal, taxation, accounting, fraud prevention, or dispute-resolution purposes.
Account closure does not automatically require deletion of records that must lawfully be retained.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites may have independent privacy policies and data-handling practices.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
TempleNeeds.com is not responsible for independent third-party practices except where responsibility arises under applicable law.
15. Changes to This Privacy Policy
TempleNeeds.com may update this Privacy Policy periodically to reflect changes in business operations, technology, data processing practices, or applicable laws.
The updated version will be published on our website with a revised effective date.
Where required by law, we will provide additional notice or obtain fresh consent for relevant changes.
16. Customer Support & Privacy Enquiries
For questions, privacy requests, or concerns regarding personal information, please contact:
TempleNeeds.com – Customer Support
Email: support@templeneeds.com
Phone / WhatsApp: +91 81909 00375
Website: https://www.templeneeds.com
17. Grievance Redressal
Customers may escalate privacy-related complaints or unresolved concerns to our designated Grievance Officer.
Grievance Officer: Mr Kesav Ramanuja Dasan, CRO
Email: info@templeneeds.com
Contact Number: +91 9962101677
Business Address: TempleNeeds.com, Jayashanker Nagar, Palavakkam, Chennai, Tamil Nadu, India
Privacy complaints will be handled in accordance with applicable data protection and consumer protection requirements.
For consumer complaints covered by Indian e-commerce rules, acknowledgement will be provided within 48 hours, with redressal within one month of receipt.
Customers may also approach the appropriate statutory authority where permitted by applicable law.
18. Company Information
Legal Entity: Divine Tree Spirituality Private Limited
Brand / Website: TempleNeeds.com
Business Address: 811, Amman Koil Street, Kuthambakkam, Chennai – 600124, Tamil Nadu, India
Website: www.templeneeds.com
Customer Support Email: support@templeneeds.com
Customer Support Phone / WhatsApp: +91 81909 00375
Our Privacy Commitment
At TempleNeeds.com, we believe that customer trust is fundamental to long-term relationships.
We are committed to responsible data handling, transparency, and protecting customer information while providing a convenient online shopping experience.
TempleNeeds.com
Spirituality • Wellness • Happiness
Shop Online: www.templeneeds.com