Terms & Conditions

TempleNeeds.com

Spirituality • Wellness • Happiness

1. Introduction

Welcome to TempleNeeds.com.

These Terms & Conditions ("Terms") govern your access to and use of www.templeneeds.com, including its products, services, features, content, and online shopping facilities.

TempleNeeds.com is an e-commerce platform offering pooja essentials, spiritual and devotional products, herbal and wellness products, organic groceries, traditional foods, flowers, books, and related products and services.

By accessing or using our website, creating an account, or placing an order, you agree to comply with these Terms and our applicable policies.

If you do not agree with these Terms, please discontinue use of the website.

Nothing in these Terms restricts any rights available to consumers under applicable Indian law.

2. Company Information

TempleNeeds.com is operated by Divine Tree Spirituality Private Limited, with its principal place of business at 811,Amman Koil Street , Kuthambakkm,Chennai-600124.

Throughout these Terms, "TempleNeeds.com", "Company", "we", "us", and "our" refer to the entity operating the website.

"Customer", "User", "you", and "your" refer to individuals or organizations accessing or using our platform.

3. Eligibility

By using TempleNeeds.com, you confirm that:

• You are at least 18 years old and legally competent to enter into contracts, or you are using the website under the supervision of a parent or legal guardian.

• You will provide accurate and complete information.

• You will use the website for lawful purposes.

• You will comply with these Terms and applicable laws.

Transactions requiring legal contractual capacity must be completed by an individual legally competent to contract.

4. User Registration & Accounts

Customers may create accounts to access order history, tracking, saved addresses, and other website features.

Users are responsible for maintaining the confidentiality of their account credentials and notifying us promptly of suspected unauthorized access.

TempleNeeds.com may suspend or restrict accounts where reasonably necessary to prevent fraud, unlawful activity, security threats, or material misuse of the platform.

Any such action will be taken in accordance with applicable law.

5. Products & Product Information

TempleNeeds.com strives to provide accurate product descriptions, images, prices, specifications, availability, and relevant product information.

Customers acknowledge that:

• Product colours and appearances may vary slightly due to photography, lighting, or screen settings.

• Natural, handmade, agricultural, and traditional products may have reasonable variations.

• Product packaging may change based on manufacturer updates.

• Product availability is subject to inventory and fulfilment conditions.

We will make reasonable efforts to maintain accurate information and provide legally required product disclosures.

Material discrepancies, defective products, or incorrect descriptions will be addressed under our applicable policies and consumer protection laws.

6. Product Pricing & Taxes

Product prices are displayed in the applicable currency, generally Indian Rupees (INR) for domestic orders.

• Applicable taxes and mandatory charges will be disclosed in accordance with law.

• Shipping and handling charges, where applicable, will be displayed before order confirmation.

• Promotional prices and discounts may be subject to specific conditions.

• Prices may be updated for future orders.

If a material pricing error affects an order, we will contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.

No undisclosed mandatory charges will be imposed after order confirmation.

7. Orders & Acceptance

Placing an order constitutes a request to purchase the selected products or services.

Orders are subject to payment verification, product availability, delivery serviceability, and applicable legal requirements.

TempleNeeds.com may decline or cancel an order for legitimate reasons, including:

• Product unavailability.

• Payment failure or verification issues.

• Suspected fraudulent transactions.

• Delivery restrictions.

• Legal or regulatory restrictions.

• Material errors preventing fulfilment.

If a paid order is cancelled by TempleNeeds.com, the applicable amount will be refunded in accordance with our Refund Policy and applicable law.

8. Payment Methods & Security

Available payment methods may include:

• Credit and debit cards.

• UPI.

• Net banking.

• Digital wallets.

• Cash on Delivery, where available.

• Other payment methods displayed at checkout.

Payments may be processed through authorized third-party payment service providers.

Customers must use payment methods they are legally authorized to operate.

TempleNeeds.com will never request customers to disclose their UPI PIN, card PIN, banking password, or OTP to receive a refund.

Payment-related information will be handled according to applicable legal and security requirements.

9. Shipping & Delivery

Shipping is governed by our separate Shipping & Delivery Policy.

Orders are generally processed and dispatched within 2–3 working days, subject to product availability and operational requirements.

Shipping charges, delivery estimates, serviceable locations, and applicable restrictions will be communicated during checkout or through the relevant shipping information.

Certain products may require special handling, separate shipments, or additional delivery time.

International shipping is available only for eligible products and supported destinations.

10. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return, Refund & Replacement Policy.

Eligible products may be returned within 7 calendar days from delivery, subject to the applicable conditions.

Certain products may have restrictions on voluntary change-of-mind returns, including:

• Fresh flowers and perishable products.

• Opened consumables.

• Opened herbal medicines and personal-care products.

• Customized or personalized products.

• Products specifically identified as non-returnable before purchase.

These restrictions do not exclude remedies available under applicable consumer protection laws for defective, damaged, incorrect, expired, or misdescribed products.

Approved refunds will generally be initiated within seven working days, or earlier where required by law.

11. Order Cancellation

Eligible standard orders may be cancelled before dispatch by contacting customer support.

Once an order has been dispatched, cancellation may not be possible through the standard cancellation process.

Customers may request a return after delivery, subject to the applicable Return, Refund & Replacement Policy.

Cancellation charges, where applicable, will be disclosed and must comply with applicable law.

12. Herbal, Ayurvedic, Siddha & Wellness Products

TempleNeeds.com may offer herbal products, traditional preparations, Ayurvedic and Siddha products, wellness items, and related products.

Customers are advised to read product labels, ingredients, usage instructions, warnings, and storage requirements carefully.

Information provided on the website is intended for general product awareness and does not replace professional medical advice, diagnosis, or treatment.

Customers should consult qualified healthcare professionals where appropriate before using medicinal preparations.

Regulated products will be offered subject to applicable licensing, labelling, and sale requirements.

13. Food Products & Organic Groceries

TempleNeeds.com may offer traditional foods, organic groceries, rice, millets, oils, snacks, spices, and other consumables.

Customers should review applicable ingredient declarations, allergen information, manufacturing details, expiry or best-before dates, and storage instructions.

Food products will be offered in accordance with applicable food safety and labelling requirements.

Customers should contact customer support if they receive expired, damaged, contaminated, incorrect, or otherwise non-compliant products.

14. Fresh Flowers & Perishable Products

Fresh flowers, garlands, and other perishable products may be available only in selected delivery locations.

Delivery availability, schedules, and product-specific conditions may vary.

Customers must provide accurate delivery details and remain reasonably available during the communicated delivery period.

Change-of-mind returns may be restricted for perishable products, without limiting applicable statutory remedies.

15. Spiritual, Religious & Wellness Services

TempleNeeds.com may offer or facilitate:

• Homam and yagam services.

• Pooja and religious ceremonies.

• Astrology consultations.

• Spiritual and wellness classes.

• Spiritual tourism and pilgrimage arrangements.

• Other related services.

Services may be subject to separate booking, cancellation, rescheduling, and refund conditions disclosed before booking.

Religious and astrology-related services are based on traditional practices and beliefs. Specific personal, financial, medical, or other outcomes are not guaranteed.

Nothing in these Terms excludes liability for deficient services or other matters where liability cannot lawfully be excluded.

16. Third-Party Sellers, Manufacturers & Service Providers

TempleNeeds.com may offer products manufactured, supplied, or fulfilled by third parties.

Where independent third-party sellers are permitted to sell through the platform, applicable seller information and responsibilities will be disclosed as required by law.

Manufacturer warranties, where applicable, will be subject to their stated terms and applicable consumer rights.

TempleNeeds.com may also engage logistics partners, payment providers, and other service providers to fulfil customer orders.

The involvement of third parties does not remove responsibilities imposed on TempleNeeds.com under applicable law.

17. Intellectual Property Rights

Unless otherwise stated, TempleNeeds.com or its licensors own or are authorized to use the intellectual property associated with the website.

This includes applicable rights in:

• Logos and trademarks.

• Product images and graphics.

• Website design and layout.

• Written descriptions and content.

• Videos and digital materials.

• Software and related website elements.

Users may access website content for lawful personal use.

Unauthorized commercial reproduction, redistribution, modification, licensing, or exploitation of protected content is prohibited, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

18. Prohibited Website Activities

Users must not:

• Engage in fraudulent or unlawful transactions.

• Attempt unauthorized access to accounts or systems.

• Introduce malware or harmful software.

• Interfere with website security or operations.

• Submit deliberately false or misleading information.

• Infringe intellectual property rights.

• Misuse promotional offers or payment systems.

• Engage in activities that violate applicable laws.

TempleNeeds.com may take reasonable and lawful action to prevent misuse of its platform.

19. Customer Reviews & User Content

Customers may be permitted to submit reviews, ratings, comments, or other content.

Submitted content must be lawful, relevant, and must not infringe third-party rights.

TempleNeeds.com may moderate content according to applicable law and published moderation standards.

Customers retain ownership of their original content but grant TempleNeeds.com a non-exclusive licence to display and use voluntarily submitted content for platform operations and related purposes, subject to applicable privacy and intellectual property laws.

20. Offers, Discounts & Promotional Campaigns

TempleNeeds.com may introduce promotional campaigns, coupon codes, discounts, loyalty benefits, and special offers.

Promotions may be subject to:

• Validity periods.

• Minimum purchase requirements.

• Eligible products or categories.

• Usage limits.

• Customer eligibility conditions.

Applicable promotional conditions will be disclosed before customers participate or complete eligible purchases.

TempleNeeds.com may restrict fraudulent or unauthorized use of promotional benefits.

21. Privacy & Personal Data Protection

TempleNeeds.com respects customer privacy and is committed to responsible handling of personal information.

Personal data may be processed for purposes including:

• Account registration and management.

• Order processing and fulfilment.

• Payment processing.

• Shipping and delivery.

• Customer support.

• Fraud prevention.

• Marketing communications, where permitted.

• Compliance with applicable legal obligations.

Personal information will be processed in accordance with our Privacy Policy and applicable Indian data protection laws.

Customers should review our Privacy Policy for details regarding personal data collection, processing, retention, sharing, and available rights.

22. Third-Party Websites & External Links

Our website may contain links to third-party websites, payment providers, service partners, or other external platforms.

These websites may operate under their own terms and privacy policies.

TempleNeeds.com is not responsible for independent third-party website content or practices, except to the extent responsibility arises under applicable law.

23. Website Availability & Technical Issues

We make reasonable efforts to maintain the website's availability, security, and functionality.

However, temporary interruptions may occur due to maintenance, technical problems, network disruptions, or circumstances beyond our reasonable control.

Customers experiencing payment, order, or account-related issues may contact our support team for assistance.

24. Limitation of Liability

To the maximum extent permitted by applicable law, TempleNeeds.com will not be liable for indirect or consequential losses arising from circumstances for which it is not legally responsible.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including applicable rights relating to defective products, deficient services, unfair trade practices, or other protected consumer claims.

25. Indemnification

Users may be held responsible, to the extent permitted by applicable law, for losses reasonably arising from their unlawful activities, intentional misconduct, infringement of third-party rights, or material breach of these Terms.

This provision does not require customers to indemnify TempleNeeds.com for losses caused by the Company's own negligence, misconduct, or legal violations.

26. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Customers are encouraged to contact TempleNeeds.com Customer Support or the designated Grievance Officer to resolve concerns.

Disputes may be addressed through competent courts, consumer commissions, or other legally authorized forums.

Nothing in these Terms restricts consumers from exercising their statutory rights or approaching appropriate consumer protection authorities.

27. Customer Support

For assistance regarding products, orders, payments, shipping, returns, cancellations, or website services:

TempleNeeds.com – Customer Support

Email: support@templeneeds.com

Phone / WhatsApp: +91 81909 00375

Website: https://www.templeneeds.com

28. Grievance Redressal

Customers who are dissatisfied with the resolution provided by customer support may escalate their concerns to our designated Grievance Officer.

Grievance Officer: Mr Kesav Ramanuja Dasan, CRO

Email: info@templeneeds.com

Contact Number: +91 9962101677

Business Address: TempleNeeds.com, Jayashanker Nagar, Palavakkam, Chennai, Tamil Nadu, India

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable Indian e-commerce consumer protection requirements.

Complainants will be provided with a copy of their recorded complaint where required by applicable law.

Customers may also exercise their rights through appropriate consumer grievance redressal authorities.

29. Changes to Terms & Conditions

TempleNeeds.com may revise these Terms periodically to reflect changes in products, services, website functionality, business operations, or applicable laws.

Updated Terms will be published on our website with the revised effective date.

Where required by law, customers will receive appropriate notice of material changes.

Changes will not retrospectively remove rights or commitments applicable to confirmed orders.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.

31. Contact Information

TempleNeeds.com

Operating Company: Divine Tree Spirituality Private Limited

Business Address: 811,Amman Koil Street , Kuthambakkm,Chennai-600124.

Website: www.templeneeds.com

Customer Support: support@templeneeds.com

Phone / WhatsApp: +91 81909 00375

Our Commitment

At TempleNeeds.com, our mission is to make India's spiritual, traditional, and wellness products accessible to customers across India and beyond.

We are committed to transparent business practices, responsible customer service, quality products, and long-term customer relationships built on trust.

TempleNeeds.com

Spirituality • Wellness • Happiness

Shop Online: www.templeneeds.com